The Minemax Support team is here to help.
That’s why, in addition to offering the most intuitive mine planning software on the market, we provide equally exceptional support, delivered by experienced mining engineers who speak your language. Contact the Minemax Support team.
This is arguably the best way to tap into our team’s knowledge and receive the best answer or solution to your query. Submitting a support ticket enables us to direct your enquiry to the most qualified personnel as quickly as possible.
Simply summarize your query or issue in an email, providing as much detail as you can, then send it to our support team.
Contact our support team in Perth, Australia, on +61 8 9226 3288. Or call our US support staff in Denver on +1 720 502-7014.
Our website is packed with info about our software and how to use it. Take a look at our FAQs or search our news and technical articles.
When is the Minemax Support team on call?
Our support team in Perth is available Monday to Friday, 8:30am to 5:00pm (AWST), while our Denver team is available Monday to Friday, 8:00am to 5:00pm (MST).
How quickly will you get back to me?
It depends on the complexity of your query, but we will acknowledge your support enquiry straight away during business hours and strive to provide answers to your query or resolve your issue within one working day.
I don't really have an issue. I just need help using the software.
We’ve made our mine planning and scheduling software as intuitive as possible, but it isn’t unusual for our customers to want some help harnessing all the functionality our applications provide. If you would like advice on how to get the most from our software, read about our software training and consulting services.
I'm in Africa - which office should I call?
You can contact either our Perth or Denver teams, but the easiest way to ensure you receive a timely response is to email us – your enquiry will be forwarded directly to the most appropriate personnel within our global support team.
I have an upgrade request. Where can I log that?
No problem. Simply drop us an email and we’ll help you with your upgrade.
We offer a range of consulting services, including helping you set up and configure your software after training. Find out more about what our mining consultants can do for you.
You can optimize every aspect of your mine strategy and operations with our software – quickly and easily. Read about our mine planning and scheduling software and get our advice on which edition is the best choice for you.
You can read all about our mine planning software, as well as our mining software training and consulting services, right here on our website. But if you have any questions, we’re here to help.